Custom Orders

Shipped Orders: Are process and shipping within 7-8 business days 

Curbside Orders: Scheduled pick-up located will be depended at the time the order is made. dropped off within 5-7 business days 

Any expedited order is subject to express fee. Separate invoice will be sent to the purchaser via PayPal. 

 Once an item has been sent. Your tracking Number will be added to your order. Your receive an email with this updated information. 

We have a standard 24-48 hour processing time prior to the shipment of all orders.

This processing timeframe is subject to change due to sales or holidays.

Please review our shipping methods to receive an estimated timeframe of the delivery of your package.

******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******

*************ALL SALES ARE FINAL! *****************

If a shipment is returned to us the customer will be responsible for any additional cost related to reshipment. 

DELIVERY CONFIRMATION

Please ensure whom the package is addressed to is the person available for delivery. We do not provide signature for shipped items. 

If you are not available at the time of delivery, please ensure someone is there to retrieve you items. We are not responsible for any lost items. 

SHIPPING DELAYS

All UPS and USPS shipments do not require signatures.  For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment, or other engagements; it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS and USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS or UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the fee USPS charges us to make the correction or to reship the product. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. ALL SALES ARE FINAL!

If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS!

LOST SHIPMENTS

If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We  will need to contact the responsible shipping service right away and initiate a trace/investigation for your package. This investigation can take up to 7-10 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package. If your claim is resolved, we will contact you to offer reshipment or a refund. If the claim is not resolved by the carrier, we will not be able to guarentee those options

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